You’ve got a great story from a big-name company that you worked really hard to create and get out into the world. But they didn’t renew. Now what?

Presentation to the CustomerX community from 2023 that's even more relevant in today's Customer Marketing environment. Get the skinny on how to use CLG techniques to make yourself indispensable!

Join our CEO, Maria Sztarovics, as she delves deep into the intricacies of customer lifecycle management with two renowned experts in the field: the fabulous Liz and Deena from Captivate Collective.

You’ve put a lot of time and money into producing great customer stories. So how can you get them in front of your target audience on LinkedIn? Check out 3 of my favorite formats (with examples from Gong, Okta and Vengage).

🌟Discover the power of listening to your customers! Imagine a world where every interaction leaves your customers feeling valued, heard, and deeply appreciated.

Discover the transformative power of soft skills! From enhancing customer satisfaction to driving impactful advocacy, effective communication, empathy, and strategic leadership are the keys to success

Unlock the secrets to maximizing ROI with your current customers! Discover how prioritizing exceptional service, fostering strong relationships, and offering enticing loyalty programs can fuel your business’s growth. Dive into the strategies that cultivate loyalty, drive engagement, and ensure long-term success in today’s competitive market.

Strong customer relationships are hardly built on assumptions. Yet, making assumptions about what customers already know, understand, and expect is one of the easiest ways to get off on the wrong foot. To avoid confusion, it helps to make clear what we’re talking about when we talk about “onboarding.” One of the most blurred lines we see in the Customer Success (CS) space is the line between Customer Onboarding, Company Onboarding, and User Onboarding.