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Welcome to the New CustomerX Community

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Group Therapy: Customer communications for Big and Small Teams - Challenges and Successes


Tips and Tricks to get the most out of the CustomerX Community

Dana Alvarenga

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Join our CEO, Maria Sztarovics, as she delves deep into the intricacies of customer lifecycle management with two renowned experts in the field: the fabulous Liz and Deena from Captivate Collective.
# Advocacy
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Emily Amos
Emily Amos · May 28th, 2024
You’ve put a lot of time and money into producing great customer stories. So how can you get them in front of your target audience on LinkedIn? Check out 3 of my favorite formats (with examples from Gong, Okta and Vengage).
# Content Creation
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Measure the performance of your customer stories and show their effectiveness in increasing sales!
# Customer Stories
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🌟Discover the power of listening to your customers! Imagine a world where every interaction leaves your customers feeling valued, heard, and deeply appreciated.
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Discover the transformative power of soft skills! From enhancing customer satisfaction to driving impactful advocacy, effective communication, empathy, and strategic leadership are the keys to success
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Jennifer Susinski
Jennifer Susinski · May 13th, 2024
Unlock the secrets to maximizing ROI with your current customers! Discover how prioritizing exceptional service, fostering strong relationships, and offering enticing loyalty programs can fuel your business’s growth. Dive into the strategies that cultivate loyalty, drive engagement, and ensure long-term success in today’s competitive market.
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Will Stevenson
Will Stevenson · May 8th, 2024
Strong customer relationships are hardly built on assumptions. Yet, making assumptions about what customers already know, understand, and expect is one of the easiest ways to get off on the wrong foot. To avoid confusion, it helps to make clear what we’re talking about when we talk about “onboarding.” One of the most blurred lines we see in the Customer Success (CS) space is the line between Customer Onboarding, Company Onboarding, and User Onboarding.
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Will Stevenson
Will Stevenson · May 8th, 2024
We've compiled a list of ready-to-use Customer Onboarding assets to ensure you have a rock-solid foundation to wow your customers the moment they begin onboarding.
# Customer Strategy
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Sick and tired of the same, boring business podcasts? The Grow Show makes it easier for entrepreneurs and leaders to grow their businesses. You’ll hear from real leaders with real stories about their successes and failures, so you don’t make the same mistakes. No textbooks or theory — only raw stories from the frontlines with actionable take-aways.
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Sales teams love to share customer stories with leads, but they often need to take the form of just one slide in a deck. In this post, we’ll look at 4 slide examples you can take inspiration from when creating your own slides.
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3 Ways to Promote Your Customer Stories on LinkedIn
Emily Amos