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CustomerXCon 2023

Follow along on tips and steps for completing your profile, joining and event, engaging in the forums and checking out the channels.  Welcome! We are so happy to have you here.

Welcome to the New CustomerX Community

Group Therapy: Customer communications for Big and Small Teams - Challenges and Successes

Here are 5 tips on how to best effectively get the most out of your time while in the CustomerX Community. This is a new platform for all some read along on some best practices, and did you knows.

Tips and Tricks to get the most out of the CustomerX Community

The Digital + Customer Success Summit is bringing together top minds to help answer the question: how should customer success teams approach digital? Join this FREE virtual event on April 10!

Matik Scale + Customer Success Summit

CustomerX Chopped - Episode 1 - Winner

CustomerX Chopped - Speaker Mad Dash!

CustomerX Chopped - Episode 2 - Speaker Mad Dash

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This is a podcast for you! Follow the stories of business unicorns that don't say yes, but instead move the bar to new heights!

Rebels of SaaS

You’ve put a lot of time and money into producing great customer stories. 

So how can you get them in front of your target audience on LinkedIn?

Check out 3 of my favorite formats (with examples from Gong, Okta and Vengage). 

3 Ways to Promote Your Customer Stories on LinkedIn

You’ve got a great story from a big-name company that you worked really hard to create and get out into the world. But they didn’t renew. Now what?

Is it okay to use a customer story after the customer churns?

Have you ever written a customer story that focuses on adoption? No? Maybe it's time. In this post, I share 3 interview questions you need to ask.

3 Questions to Ask for an Adoption-Focused Customer Story

CustomerX Chopped - Episode 2 - Mad Dash Speaker Request

My take on the 2025 State of RevOps Survey written by RevOps Coop and published by Openprise. Lots of food for thought for customer marketers about the way RevOps think, challenges and direction.

My take on the 2025 State of RevOps Survey

Customer marketing is evolving beyond engagement and pivoting to a driver of pipeline and revenue growth. Check out this webinar on Feb 13. We will take a deep dive into leveraging data to boost sales

The Top Customer Marketing Trend in 2025

It’s that time of year. Vendors and analysts are publishing their predictions for 2025. I recently came across 3 and here is my take on their predictions which impact customer marketers.

2025 Customer Marketing thoughts from Gartner, Litmus and Forrester.

For Captivate Collective's first podcast of 2025, we discussed all things Customer Advocacy Database. With the rise of CM platforms, customer marketers are now in charge of the advocate database. 

Why Should Customer Marketers Care About Customer Database Health

The Power of Segmenting Your Customer Base

Empowering CustomerX Pros by fostering meaningful networking through dynamic events, while delivering valuable content to inspire continuous growth and excellence in our community and industry. 

CustomerX Pros

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