Founder & COO

Educational Resources

Customer Onboarding Ebook

Strong customer relationships are hardly built on assumptions. Yet, making assumptions about what customers already know, understand, and expect is one of the easiest ways to get off on the wrong foot.  To avoid confusion, it helps to make clear what we’re talking about when we talk about “onboarding.” One of the most blurred lines we see in the Customer Success (CS) space is the line between Customer Onboarding, Company Onboarding, and User Onboarding.

The Definitive Guide to Customer Onboarding

Empowering CustomerX Pros by fostering meaningful networking through dynamic events, while delivering valuable content to inspire continuous growth and excellence in our community and industry. 

The Definitive Guide to Customer Onboarding

Customer Onboarding Ebook

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