In case you haven't joined yet, we recently moved the online home of our CustomerX Pros community from Slack to a powerful community platform called Gradual. (you here now in the new Community home!!) In this session, I will share why we realized it was time to move away from Slack, the steps we took, and the challenges and successes encountered along the way.
This session is for those of you in customer success, community building, and customer advocacy who are eager to elevate your community engagement game. I’ve been through this journey myself, and I’m excited to share the ins and outs of upgrading your engagement tools and strategies. We'll walk through each phase of the transition, from the initial planning stages to the final implementation and beyond. You'll get a clear picture of what it takes to succeed, including practical steps like data migration, onboarding your community members, and optimizing new features.
My Journey:
- Planning the Transition
- Preparing for Migration
- Implementation
- Maximizing Engagement
- Overcoming Challenges
- Successful Launch
Key Takeaways:
- Step-by-Step Transition Guide: I’ll provide a roadmap based on my own experience of moving from Slack to Gradual.
- Effective Communication: Learn the techniques I used to keep everyone in the loop and make the change smoother.
- Optimizing the New Platform: I’ll share tips on how to get the most out of new features and best practices when you move platforms.
- Addressing Challenges: Discover the strategies that helped me overcome common obstacles during the transition.
- Real-World Insights: I’ll pass on the lessons I learned along the way and show how you can apply them to your own community.
See you there!
