CustomerX Pros
+00:00 GMT
IN-PERSON
(Event Time Zone)
CustomerXCon 2024

The ONLY conference designed by CustomerX Pros, for CustomerX pros in:

  1. Customer Marketing
  2. Customer Advocacy
  3. Customer Success
  4. Customer Experience
  5. Customer Lifecycle Marketing

The theme for 2024 is Take it to the Top - aim for the highest level of success, impact, value and bring the role of CustomerX Professionals to the TOP!


Hotel for the event:

We have reserved a room block at this hotel, which is across the street from the Hynes Convention Center.

Hilton Boston Back Bay at 40 Dalton Street Boston, MA 02115.

T +1 617-236-1100 - When calling, ask for the CustomerXCon 2024 rate.


Speakers
Dave Hansen
Dave Hansen
Global Customer Advocacy Program Manager @ Siemens
Jeff Ernst
Jeff Ernst
CEO @ SlapFive
Dana Alvarenga
Dana Alvarenga
VP Customer Experience @ SlapFive
Elena Lelchuk
Elena Lelchuk
Senior Customer Experience Manager @ Autodesk
Allastair Meffen
Allastair Meffen
VP, Customer Success @ Florence Healthcare
Mary Katherine Sullivan
Mary Katherine Sullivan
Enterprise Customer Success Manager @ Postman
Sean Albertson
Sean Albertson
Founder & CEO @ CX4Rocks
Emily Amos
Emily Amos
Founder @ Uplift Content
David Karp
David Karp
CCO @ Disqo
Kristi Faltorusso
Kristi Faltorusso
CCO @ ClientSuccess
Alison Zak
Alison Zak
Customer Advocacy and Engagement Manager @ Own
Katie Keller
Katie Keller
Senior Manager, Customer Marketing and Advocacy @ Own
Kaily Baskett
Kaily Baskett
Director of Revenue Growth @ SlapFive
David Coates
David Coates
Sr Director Customer-Led Growth @ Forter
Ivonne Smith
Ivonne Smith
Director of ABX @ Forter
Heather Pritchett
Heather Pritchett
Director, Customer Voice @ OutSystems
Deena Zenyk
Deena Zenyk
Co-Founder & Chief Client Officer @ Captivate Collective
Taylor Page
Taylor Page
Director, Customer & Growth Marketing @ Kong
Alexie Glover
Alexie Glover
Customer Marketing & Advocacy Consultant @ Frank Advocacy
Diana Gabroveanu
Diana Gabroveanu
CMO @ Advocacy Maven
Brittany Steinke
Brittany Steinke
Customer Advocacy Marketing Manager @ Payscale
Alyse Chiariello
Alyse Chiariello
Director Lifecycle Marketing @ Responsive
Heather Kruger
Heather Kruger
Senior Director, Corporate Marketing @ Payscale
Cristina Errico
Cristina Errico
Cyber Security Customer Evangelist @ Cisco
Michaela Alexander
Michaela Alexander
Sr. Manager, Global Customer Advocacy & Engagement @ Autodesk
Michael Sciano
Michael Sciano
Senior Manager, Customer Marketing @ ServiceTitan
Irwin Hipsman
Irwin Hipsman
Founder @ Repetitos
Myriam Diarra
Myriam Diarra
Group Manager, Campaign Strategy and LifeCycle Marketing @ LegalZoom
Liz Richardson
Liz Richardson
Co-Founder & Chief Revenue Officer @ Captivate Collective
Greg Fusco
Greg Fusco
Manager, North America - Customer Success @ Logz.io
Brittany  Rolfe Hillard
Brittany Rolfe Hillard
VP, Customer Experience & Engagement @ WalkMe
Alison Bukowski
Alison Bukowski
VP Customer Experience @ Point of Reference
Robert De La O
Robert De La O
Director, Renewals Strategy and Operations @ Ironclad
Jane Menyo
Jane Menyo
Head of Customer Marketing @ Gong
Agenda
Day 1Day 2
Track View
General & Main Stage
Customer Marketing & Advocacy
LifeCycle Marketing
Customer Engagement & Success Leadership
8:00 AM, EDT
-
9:00 AM, EDT
Main Ballroom
Break
Registration and Breakfast
9:00 AM, EDT
-
9:45 AM, EDT
Main Ballroom
Opening
Welcome

Join us for the opening Welcome and our special Supporter Shoutouts!

+ Read More
Dana Alvarenga
9:45 AM, EDT
-
10:30 AM, EDT
Main Ballroom
Presentation
How I went from CustomerX Pro to Customer-Led CXO

If you want proof that CustomerX roles are a career path to the C-Suite, look no further than Brittany Hillard. As VP of Customer Experience & Engagement at WalkMe. Brittany oversees digital customer programs designed to drive adoption and inspire growth at scale, and leads a diverse team that includes Customer Lifecycle Marketing, Customer Community, Customer Advocacy and Customer Education.

In this inspiring talk, Brittany will share:

  • Her serendipitous journey through a variety of roles that touched all aspects of the customer journey – CS, channel sales, advocacy, community, marketing.

  • How she turned her unique understanding of her customers into her super power that ultimately earned her a seat at the executive table.

  • The challenges she's had to overcome as she infuses that super power into every part of the company to drive customer-centric culture change.

  • Her advice to you as CustomerX Pros on how you can follow in her footsteps.

+ Read More
Brittany  Rolfe Hillard
10:30 AM, EDT
-
11:00 AM, EDT
Main Ballroom
1:1 networking
Networking

During this first break your goal is to meet three new people and ask them: ‘what’s your story?’

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11:00 AM, EDT
-
12:00 PM, EDT
Main Ballroom
Roundtable
Group Therapy

15 Table Topic to join your peers and discuss challenges, opportunities, and overall brainstorm ideas

+ Read More
12:00 PM, EDT
-
12:45 PM, EDT
Main Ballroom
1:1 networking
Lunch and 1:1 Networking

Grab a bite to eat, find a networking match on the event app and meet a new CustomerX pro.

+ Read More
3:50 PM, EDT
-
4:00 PM, EDT
Main Ballroom
Break
Break
4:00 PM, EDT
-
4:30 PM, EDT
Main Ballroom
Presentation
CustomerXCon Sponsor Spotlights
Kaily Baskett
5:00 PM, EDT
-
5:30 PM, EDT
Main Ballroom
Presentation
CustomerX IMPACT Awards Ceremony

Join us as we recognize 7 Customer Marketing & Advocacy rock stars who mobilize customers to drive Customer-Led Growth.

+ Read More
5:30 PM, EDT
-
8:00 PM, EDT+1
Main Ballroom
Break
Take it to the Top After Party and Show

Join us at our After Party to unwind after a high-energy day, share your key takeaways from the day, and get to know our Supporters. Enjoy beer, wine, our specialty cocktail, and hot food. We’ll have some surprise entertainment. Don’t go too crazy as there’s more great content and networking coming your way on Wednesday.

+ Read More
Attendees
Bessie
Bessie
Bessie
member
Arlene
Arlene
Arlene
member
Cody
Cody
Cody
member
Colleen
Colleen
Colleen
member
Kathryn
Kathryn
Kathryn
member
Bessie
Bessie
Bessie
member
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Supporters
Premier
Gold
Starting in 100 days
October 21, 2:00 PM, EDT (Event Time Zone)
Location
Hynes Convention Center, 900 Boylston St, Boston, MA, USA
Organized by
CustomerX Pros
CustomerX Pros
Add to calendar
Starting in 100 days
October 21, 2:00 PM, EDT (Event Time Zone)
Location
Hynes Convention Center, 900 Boylston St, Boston, MA, USA
Organized by
CustomerX Pros
CustomerX Pros
Add to calendar