CustomerX Roadshow London

Wondering how to meet the AI ball where it's being kicked when it seems like new tools and possibilities are coming on the scene every day? SlapFive's perspective on the potential and power of AI to transform how we approach customer programs, communities, and all aspects of CMA will help you do just that.

In 2026, the conversation moves past whether to use AI and focuses on how. Leadership panelists share real experiences navigating the decisions, trade-offs, and stakeholder dynamics involved in bringing AI into a customer marketing program. Discussion themes go beyond gen-AI and include where AI is actually moving the needle today, use cases that are working and ones that aren't, managing stakeholders and building the internal case, workflow changes and what implementation really takes, and elevating the human connection at the center of customer relationships.

Are you feeling a little intimidated by all those LinkedIn posts about "what I built with Claude"? CustomerX to the rescue! Facilitated by our experts, your small group will design and build a simple real-world AI workflow. Go back to your team on Monday with your fears overcome, a challenge solved, and a workflow ready to deploy or iterate with the tools you already have!

Groups share what their challenges were, what tools and data sources they used, and how they solved it with an AI workflow. Expect lively discussion and Q&A!