IN-PERSON

(Event Time Zone)

CustomerXCon 2025

Name: CustomerXCon%202025
Start: 2025-11-18T13:00:00.000Z
End: 2025-11-19T22:00:00.000Z
Location: Artists for Humanity Epicenter

CustomerXCon 2025 has reserved a room block with a special rate of $259 per night at the Cambria Hotel Boston Downtown - Seaport, which is a short walk from the venue. Click here to make your reservation.

Still need to convince your boss to approve the expense? Click here for the Convince your boss letter template.

Speakers

Christina Garnett

Founder | Fractional Chief Customer Officer + Consultant @ Pocket CCO

Amy Bills

VP, Principal Analyst, Customer Retention, Growth, @ Forrester

Megan Burns

Customer Experience & Trust Strategist Founder @ Enterprise Experiences

Angela Wells

Senior Director, Customer Advocacy & Exec Programs @ Splunk

Marina Wodewotsky

Customer Marketing & Advocacy @ Fortinet

Liz Richardson

Co-Founder & Chief Revenue Officer @ Captivate Collective

Nicole Saunders

Senior Director, Customer Experience Strategy @ Higher Logic

Lauren Turner

CEO/Founder @ CustomerCentrx

Scott Stransky

Founder @ Thru Content

Kevin Dunn

Senior Manager, Customer Education and Community @ Airtable

Alison Bukowski

VP Customer Experience @ Point of Reference

Dave Hansen

Global Customer Advocacy Program Manager @ Siemens

Nicole Zuccaro

Senior Manager, Customer Marketing @ Zimperium

Dana Alvarenga

VP Customer Experience @ SlapFive

Victoria Mento

Global Head of Customer Marketing @ Forcepoint

Bailey Harmon

Senior Customer Advocacy Manager @ Netskope

Jeff Ernst

CEO @ SlapFive

Evan Jacobs

Director, Global Customer & Partner Marketing @ Chainalysis

James Lustenader

Director, Customer Marketing @ Planview

Victoria LaPlante

Customer Marketing @ Visier Inc

Amanda Crocker

Senior Customer Advocacy Manager @ Splunk

Jennifer Kay

VP Customer Success @ Arena

Jamie Pierce

Head of Community @ Glean

Keri Linscott

Director Global Marketing Programs @ Magnet Forensics

Abbey Joyce

Customer and Brand Advocacy Program Manager @ SmartBear

Meredith Franks Winslow

Director Customer Marketing @ Outreach

Sara Huntley

Senior Director, Customer Advocacy @ Arcadia

Karen Thomas-Smith

CMO @ Arcadia

Brian Piper

Customer Marketing and Community @ Illumio

Irwin Hipsman

Founder @ Repetitos

Mary Green

Director Community Platforms @ Infor

Deena Zenyk

Co-Founder & Chief Client Officer @ Captivate Collective

Agenda

Day 1Day 2

Main Hall

Break

8:00 AM - 8:45 AM

Registration and Breakfast

Opening / Closing

9:00 AM - 9:30 AM

AI and the Art of Possible

Keynote

9:30 AM - 10:00 AM

From Vendor to Partner: Making Trust the Ultimate Advantage in B2B Business

Presentation

10:00 AM - 10:30 AM

Sponsor Spotlights

Presentation

10:45 AM - 11:15 AM

The Relationship Loop: Connect Teams to Connect Customers

Presentation

1:00 PM - 1:30 PM

Measuring What Matters: Advocacy Attribution & Reporting

Presentation

1:30 PM - 2:00 PM

The Power of Partnership: How Customer Success & Customer Marketing Drive Human-Led Growth

Roundtable

2:00 PM - 3:00 PM

Birds of a Feather

Fireside Chat

3:15 PM - 3:45 PM

Creating a Growth Engine: Fueling Customer Expansion Through Advocacy and Account-Based Strategies

Presentation

3:45 PM - 4:15 PM

Adapt, Experiment, Thrive: Meeting the New Customer Standard

Presentation

4:15 PM - 4:35 PM

Sponsor Spotlights

Mezzanine Breakout

Roundtable

11:15 AM - 12:15 PM

Group Therapy Breakout: Tea, Truths and Tales: The Unfiltered CMA Roundtable

Roundtable

4:40 PM - 5:30 PM

Group Therapy Breakout - From Feedback to Fuel: Building Customer Voice That Powers Every Program

Main Hall Breakout Left

Roundtable

11:15 AM - 12:15 PM

Group Therapy Breakout - Wearing All the Hats Without Losing Your Head: A Survival Guide for CMA Pra

Roundtable

4:40 PM - 5:30 PM

Group Therapy Session: Changing Fast: Navigating AI’s Impact on CMA Expanding Responsibilities, Tech

Main Hall Breakout Right

Roundtable

11:15 AM - 12:15 PM

Group Therapy Breakout - Reshaping Buyer Behavior Through Customer Storytelling

Roundtable

4:40 PM - 5:30 PM

Group Therapy Breakout: Trends in the CMA Job Market

The Connection Lounge

Break

10:30 AM - 10:45 AM

Break

12:15 PM - 1:00 PM

Lunch

Break

3:00 PM - 3:15 PM

Break

5:30 PM - 7:00 PM

Welcome Party

Attendees

Bessie

member

Arlene

member

Cody

member

Colleen

member

Kathryn

member

Bessie

member

Already registered?

Supporters

Diamond

Gold

Community

Starting in 15 days

November 18, 8:00 AM EST (Event Time Zone)

Location

Artists for Humanity Epicenter, 100 W 2nd St, Boston, MA, United States

Add to calendar

Starting in 15 days

November 18, 8:00 AM EST (Event Time Zone)

Location

Artists for Humanity Epicenter, 100 W 2nd St, Boston, MA, United States

Add to calendar