CustomerX Pros
+00:00 GMT
IN-PERSON
(Event Time Zone)
CustomerXCon 2024
# CustomerXCon 2024
# Customer Success
# Customer Strategy
# Customer Marketing
# Customer Communications
# Leadership
# Educational Resources

The ONLY conference designed by CustomerX Pros, for CustomerX pros in:

  1. Customer Marketing
  2. Customer Advocacy
  3. Customer Success
  4. Customer Experience
  5. Customer Lifecycle Marketing

The theme for 2024 is Take it to the Top - aim for the highest level of success, impact, value and bring the role of CustomerX Professionals to the TOP!


Hotel for the event:

We have reserved a room block at this hotel, which is across the street from the Hynes Convention Center.

Hilton Boston Back Bay at 40 Dalton Street Boston, MA 02115.

T +1 617-236-1100 - When calling, ask for the CustomerXCon 2024 rate.


Speakers
Dave Hansen
Dave Hansen
Global Customer Advocacy Program Manager @ Siemens
Jeff Ernst
Jeff Ernst
CEO @ SlapFive
Dana Alvarenga
Dana Alvarenga
VP Customer Experience @ SlapFive
Elena Lelchuk
Elena Lelchuk
Senior Customer Experience Manager @ Autodesk
Allastair Meffen
Allastair Meffen
VP, Customer Success @ Florence Healthcare
Mary Katherine Sullivan
Mary Katherine Sullivan
Enterprise Customer Success Manager @ Postman
Sean Albertson
Sean Albertson
Founder & CEO @ CX4Rocks
Emily Amos
Emily Amos
Founder @ Uplift Content
David Karp
David Karp
CCO @ Disqo
Kristi Faltorusso
Kristi Faltorusso
CCO @ ClientSuccess
Alison Zak
Alison Zak
Customer Advocacy and Engagement Manager @ Own
Katie Keller
Katie Keller
Senior Manager, Customer Marketing and Advocacy @ Own
Kaily Baskett
Kaily Baskett
Director of Revenue Growth @ SlapFive
David Coates
David Coates
Sr Director Customer-Led Growth @ Forter
Heather Pritchett
Heather Pritchett
Director, Customer Voice @ OutSystems
Deena Zenyk
Deena Zenyk
Co-Founder & Chief Client Officer @ Captivate Collective
Alexie Glover
Alexie Glover
Customer Marketing & Advocacy Consultant @ Frank Advocacy
Diana Gabroveanu
Diana Gabroveanu
CMO @ Advocacy Maven
Brittany Steinke
Brittany Steinke
Customer Advocacy Marketing Manager @ Payscale
Alyse Chiariello
Alyse Chiariello
Director, Customer Marketing @ Varicent
Michaela Alexander
Michaela Alexander
Sr. Manager, Global Customer Advocacy & Engagement @ Autodesk
Michael Sciano
Michael Sciano
Senior Manager, Customer Marketing @ ServiceTitan
Irwin Hipsman
Irwin Hipsman
Founder @ Repetitos
Myriam Diarra
Myriam Diarra
Group Manager, Campaign Strategy and LifeCycle Marketing @ LegalZoom
Liz Richardson
Liz Richardson
Co-Founder & Chief Revenue Officer @ Captivate Collective
Greg Fusco
Greg Fusco
Manager, North America - Customer Success @ Logz.io
Alison Bukowski
Alison Bukowski
VP Customer Experience @ Point of Reference
Robert De La O
Robert De La O
Director, Renewals Strategy and Operations @ Ironclad
Jane Menyo
Jane Menyo
Head of Customer Marketing @ Gong
Brittnee Dawson
Brittnee Dawson
Director, Customer Marketing @ Alphasense
Michelle Heimerl
Michelle Heimerl
Manager, Customer Advocacy - Team Lead @ SmartSheet
Alyson Tapley
Alyson Tapley
Senior Customer Lifecycle Marketing Manager @ Rapid7
Amy Kass
Amy Kass
Vice President Marketing Operations & Customer Excellence @ Rapid7
Sierra Wise
Sierra Wise
Customer Marketing @ Domo
Meaghan Nickols
Meaghan Nickols
Sr. Manager, Product Marketing Growth @ Quickbase
Lauren Turner
Lauren Turner
CEO/Founder @ CustomerCentrx
Jen Igartua
Jen Igartua
CEO @ Go Nimbly
Nisha Patel
Nisha Patel
VP, Customer Advocacy @ Automation Anywhere
Maureen Rice
Maureen Rice
Customer Marketing Manager @ Churnzero
Kara Buckley
Kara Buckley
Senior Director, Client Services @ Big Sky Communications
Kyle Sutton
Kyle Sutton
Head of Strategy & Operations @ Gradual
Sunny Prabhakar
Sunny Prabhakar
Director @ Bevy
Melissa Talbot
Melissa Talbot
Managing Director @ InEvidence
Mark Huber
Mark Huber
VP of Marketing @ UserEvidence
Emily Coleman
Emily Coleman
Head of Global Advocacy Programs @ Solar Winds
Maria Sztarovics
Maria Sztarovics
CEO @ Wings4U
Allison MacLeod
Allison MacLeod
Speaker @ Flywire
Gavin Nathan
Gavin Nathan
Partner & Senior Consultant @ Ignite Advisory Grou @ Ignite Advisory Group
Jeff Hemenway
Jeff Hemenway
SVP Global Industrial Sales @ Stratasys 3D Printing
Dr. Tiffany Raymond
Dr. Tiffany Raymond
Head of Global Customer Advocacy @ PayPal
Hannah Lagod
Hannah Lagod
Strategy Manager @ UPS Capital
Eyal Danon
Eyal Danon
CEO & Founder @ Ignite Advisory Group
Michael Boyd
Michael Boyd
3x VP of Customer Success, Partner @ Salt Pond Investments
Kevin Dunn
Kevin Dunn
Senior Manager, Customer Education and Community @ Airtable
Alyssa Vorhees
Alyssa Vorhees
Principal Customer Advocacy Marketing Manager @ Paycor
Agenda
Pre-EventDay 1Day 2
Track View
11:00 AM, EDT
-
4:30 PM, EDT
Breakout 1 - CMA
Workshop
Customer Advisory Board Conference

The Customer Advisory Board association conferences are excellent professional development venues regardless of your program size or maturity; 69% of attendees had established programs and 21% were in their infancy.

With so many best practices shared, and so many connections made, attendees leave energized and ready to implement new strategies to take their Customer Advisory Board programs to the next level.

This event is co-located with CustomerXCon 2024.

This is an optional add-on to your ticket when you register.

+ Read More
Gavin Nathan
Jeff Hemenway
Dr. Tiffany Raymond
Hannah Lagod
Eyal Danon
1:00 PM, EDT
-
4:30 PM, EDT
Breakout 2 - LifeCycle
Workshop
Lifecycle Advocacy: Unlock the next level of customer activation

An interactive workshop around the evolution of B2B advocacy, lifecycle advocacy design, and hands-on exercises to hone your learning.

Think Bigger. Think Better. Think Future.

Customer advocacy is the secret weapon for any organization. But a handful of gated programs that nurture and activate a small segment of your customer base is no longer enough to solidify customer advocacy as an essential business growth strategy. How do we future-proof its seat at the table by evolving the scope, scale and impact of customer collaboration and activation?

Through Lifecycle Advocacy, we’re expanding the remit of customer engagement strategy by integrating relevant touchpoints at opportune moments across the customer journey. It’s time to unlock collaboration opportunities for the entire customer base and ramp up advocacy activity when and where it makes the most sense to your customers.

You can begin implementing Lifecycle Advocacy strategies whether you have a fancy tech stack or simple business tools; whether you have a dozen customer engagement programs running or none. Lifecycle Advocacy is the foundational underpinning to your customer engagement portfolio.

In this workshop, you’ll learn: -How the remit of customer advocacy is evolving and what organizations are doing to keep up -The strategy behind Lifecycle Advocacy and real-life customer engagement workflows -How technology supports Lifecycle Advocacy and easy-access tools you can start using today -Step by step actions for designing your own customer engagement workflows

But you won’t leave with just good information. Attendees will: Sketch real-life scenarios to solidify the concepts and application of Lifecycle Advocacy in their own programs and Engage in peer-to-peer discussions and example sharing so you walk away with plenty of ideas on how to immediately start building your customer engagement workflows.

If you’re a CMA practitioner, CMA software or advocacy-minded leader who is ready for innovation, this workshop will leave you with the knowledge, concepts and methodology for expanding the world of customer collaboration at your organization.

+ Read More
Liz Richardson
Deena Zenyk
Jeff Ernst
Dana Alvarenga
4:30 PM, EDT
-
6:30 PM, EDT
Main Ballroom
1:1 networking
CustomerXCon 2024 Welcome Party

Make sure you book an early enough flight so you can join us the night before CustomerXCon 2024 starts to catch up with old friends, make some new friends, and get jazzed for the next two days.

+ Read More
Attendees
Bessie
Bessie
Bessie
member
Arlene
Arlene
Arlene
member
Cody
Cody
Cody
member
Colleen
Colleen
Colleen
member
Kathryn
Kathryn
Kathryn
member
Bessie
Bessie
Bessie
member
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Starting in 17 days
October 21, 2:00 PM, EDT (Event Time Zone)
Location
Hynes Convention Center, 900 Boylston St, Boston, MA, USA
Organized by
CustomerX Pros
CustomerX Pros
Add to calendar
Starting in 17 days
October 21, 2:00 PM, EDT (Event Time Zone)
Location
Hynes Convention Center, 900 Boylston St, Boston, MA, USA
Organized by
CustomerX Pros
CustomerX Pros
Add to calendar