Name: CustomerXCon 2024
Start: 2024-10-21T18:00:00.000Z
End: 2024-10-23T20:00:00.000Z

IN-PERSON

CustomerXCon 2024

The ONLY conference designed by CustomerX Pros, for CustomerX pros in:

Customer Marketing
Customer Advocacy
Customer Success
Customer Experience
Customer References

The theme for 2024 is Take it to the Top - aim for the highest level of success, impact, value and bring the role of CustomerX Professionals to the TOP!

Hotel for the event:

We have reserved a room block at this hotel, which is across the street from the Hynes Convention Center.

Hilton Boston Back Bay at 40 Dalton Street Boston, MA 02115.

T +1 617-236-1100 - When calling, ask for the CustomerXCon 2024 rate.

Speakers

Dave Hansen

Global Customer Advocacy Program Manager @ Siemens

Jeff Ernst

CEO @ SlapFive

Dana Alvarenga

VP Customer Experience @ SlapFive

Elena Lelchuk

Senior Customer Experience Manager @ Autodesk

Allastair Meffen

VP, Customer Success @ Florence Healthcare

Mary Katherine Sullivan

Enterprise Customer Success Manager @ Postman

Sean Albertson

Founder & CEO @ CX4Rocks

Emily Amos

Founder @ Uplift Content

David Karp

CCO @ Disqo

Kristi Faltorusso

CCO @ ClientSuccess

Alison Zak

Customer Advocacy and Engagement Manager @ Own

Katie Keller

Senior Manager, Customer Marketing and Advocacy @ Own

Rachel Katz

Customer Advocacy Marketing Specialist @ Own

Kaily Baskett

Director of Revenue Growth @ SlapFive

David Coates

Sr Director Customer-Led Growth @ Forter

Ivonne Smith

Director of ABX @ Forter

Heather Pritchett

Director, Customer Voice @ OutSystems

Deena Zenyk

Co-Founder & Chief Client Officer @ Captivate Collective

Taylor Page

Director, Customer & Growth Marketing @ Kong

Alexie Glover

Customer Marketing & Advocacy Consultant @ Frank Advocacy

Diana Gabroveanu

CMO @ Advocacy Maven

Brittany Steinke

Customer Advocacy Marketing Manager @ Payscale

Alyse Chiariello

Director Lifecycle Marketing @ Responsive

Heather Kruger

Senior Director, Corporate Marketing @ Payscale

Cristina Errico

Cyber Security Customer Evangelist @ Cisco

Michaela Alexander

Sr. Manager, Global Customer Advocacy & Engagement @ Autodesk

Agenda

Track View

General & Main Stage

Customer Marketing & Advocacy

LifeCycle Marketing

Customer Engagement & Success Leadership

12:00 PM, GMT

1:00 PM, GMT

Main Ballroom

Break

Registration and Breakfast

1:00 PM, GMT

1:45 PM, GMT

Main Ballroom

Opening

Welcome

Join us for the opening Welcome and our special Supporter Shoutouts!

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1:45 PM, GMT

2:30 PM, GMT

Main Ballroom

Presentation

Keynote

2:30 PM, GMT

3:00 PM, GMT

Main Ballroom

1:1 networking

Networking

During this first break your goal is to meet three new people and ask them: ‘what’s your story?’

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3:00 PM, GMT

4:00 PM, GMT

Main Ballroom

Roundtable

Group Therapy

15 Table Topic to join your peers and discuss challenges, opportunities, and overall brainstorm ideas

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4:00 PM, GMT

4:45 PM, GMT

Main Ballroom

1:1 networking

Lunch and 1:1 Networking

Grab a bite to eat, find a networking match on the event app and meet a new CustomerX pro.

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7:50 PM, GMT

8:00 PM, GMT

Main Ballroom

Break

8:00 PM, GMT

8:30 PM, GMT

Main Ballroom

Presentation

CustomerXCon Sponsor Spotlights

9:00 PM, GMT

9:30 PM, GMT

Main Ballroom

Presentation

CustomerX IMPACT Awards Ceremony

Join us as we recognize 7 Customer Marketing & Advocacy rock stars who mobilize customers to drive Customer-Led Growth.

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9:30 PM, GMT

12:00 AM, GMT+1

Main Ballroom

Break

Take it to the Top After Party and Show

Join us at our After Party to unwind after a high-energy day, share your key takeaways from the day, and get to know our Supporters. Enjoy beer, wine, our specialty cocktail, and hot food. We’ll have some surprise entertainment. Don’t go too crazy as there’s more great content and networking coming your way on Wednesday.

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Attendees